Contact Perspective Grid

Contact us when a perspective grid misbehaves, a tutorial step is unclear, or you want a feature that helps you draw. The fastest path is email: support@perspectivegrid.io. There is no account system and no in-app chat. A normal message with a few concrete details is enough for us to reproduce most issues.

Email support@perspectivegrid.io

What to include in a message

You do not need a formal bug template. Copy the list that fits and fill it in. Screenshots help, but a sentence that names the mode is already useful.

• What you were doing: homepage generator, a tutorial, or a printed export.
• Mode: 1-point, 2-point, 3-point, or 5-point fisheye, and whether you opened a room preset.
• Browser and device: for example Chrome on Windows, Safari on iPhone, Firefox on Linux.
• What you expected versus what the grid or the page actually did.
• A link if you used a shareable setup URL, or the tutorial URL if the problem is in a lesson.

For a drawing that “looks wrong,” say where the horizon sat and whether verticals were meant to stay upright. For an export problem, say PNG, SVG or PDF, and whether the file opened in your drawing app. For a tutorial correction, quote the heading and the sentence. That is the whole intake. We would rather get a short accurate note than a long one that never names the mode.

Bugs in the generator

The perspective grid generator is a browser canvas: vanishing-point handles, spacing, aspect and export. If a handle will not drag, a mode will not switch, or an export comes out blank or clipped, write to support@perspectivegrid.io with the checklist above. Mention whether the problem survives a reload and whether it happens only at one browser width.

Include anything that changed right before the failure: a pasted hash in the address bar, a very dense grid, an extreme horizon, or a five-point view. Those are the cases most likely to differ from a default one-point canvas. If you can, try the same steps in a private window so extensions are out of the picture, and tell us the result either way.

We cannot see your screen. A crop of the canvas plus the browser name beats a description of “the lines are weird.” If the bug is intermittent, say how often you can trigger it. We use that to decide whether to chase a race, a bad preset, or a browser quirk.

Tutorial and content fixes

Lessons live on the perspective grid tutorial hub, including the room perspective guide. If a diagram disagrees with the generator, a step skips a line you needed, or a link points at the wrong preset, email the page URL and the heading. Suggest the wording if you have it; we will still check the geometry before changing a figure.

Typos and broken English are welcome reports too. These pages are written to be followed at a desk, so a confusing sentence is a product bug. Tell us what you thought the step meant and what you drew as a result. That shows whether the diagram or the prose is at fault.

New lesson ideas are useful when they name a job to be done: “divide a wall into equal panes,” “place a figure on a sloping street,” “print a grid that matches A4.” We publish on a schedule rather than adding a page for every request the same day, but a clear request helps us order the queue. General praise is kind and does not need the full checklist; a one-line note is fine.

Feature requests

Ask for changes that make a perspective grid easier to use: a preset you repeat every session, an export option your app handles better, a control that is hard to reach on a small screen. Say what you do today as a workaround. “I need bird’s-eye three-point with the horizon low because I trace city plates” is actionable. “Make it more powerful” is not.

Some requests will not fit. We are not adding accounts, cloud storage for your paintings, social features, or a general illustration editor. If a request needs you to upload artwork to our servers, we will probably say no and point you back to local export. That limit is deliberate: the tool stays a drawing aid that runs on your device.

If we decline, we will say why when we can. If we accept, it still ships with the site’s normal updates, not as a private build. You do not need to do anything after the first email unless we reply with a question.

Privacy, terms and other mail

Questions about what the site stores, analytics, or how to interpret the privacy page belong in the same inbox. Read privacy and terms first so we can answer against the text you saw. If you believe a sentence promises something the product does not do, quote it.

We do not take commission requests, paid support retainers, or guest-post pitches through this address. Students and teachers asking how to use the generator in a class are welcome. Journalists can use the same email; a sentence on what you are writing and when you need a reply helps us prioritize.

Please do not send large attachments of unpublished client work. A small screenshot or a short clip is enough. If you must show a full illustration, describe the grid problem in text and crop to the construction lines.

What happens after you write

There is no ticket portal. Messages to support@perspectivegrid.io are read by the people who ship the site. We aim to reply within a few business days. A missing reply usually means the note lacked a return address or the mail could not be delivered—check spam, and include your own address in the body if you are unsure.

Not every note gets a feature. Every note that names a broken export, a wrong diagram, or a blocked workflow gets looked at. If several people hit the same generator bug, a single clear report is what we reproduce first. You will not be asked to join a forum or create an account to be heard.

While you wait, you can keep drawing. The homepage tool, the tutorial hub, and the room perspective tutorial stay available. Contact is only the feedback door; it is not required to use the perspective grid.

Quick feedback, in one minute

If you are in the middle of a drawing, send three lines to support@perspectivegrid.io: the page URL, the mode, and the one thing that failed. Example: “/tutorials/how-to-draw-a-room-in-perspective/ — one-point room preset — floor rows look evenly spaced in the SVG export, Chrome 131, Mac.” That is enough to start. Add a screenshot later if we ask.

The same address appears in the site footer so you can reach it without hunting through this page. Thank you for taking the time to write—the generator and the tutorials get better from specific notes, not from guesswork.

Other ways to find help

Before you write, skim the About page for product scope, the FAQ blocks inside individual tutorials, and the generator itself—many “broken” layouts are a horizon that moved mid-drawing. If the answer is already on the page, you do not need to wait for mail. If it is not, support@perspectivegrid.io is the right door. We would rather fix a real diagram error than guess from an empty inbox.